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ServiceNow is Application Platform as a Service (APaaS) that allows users to create IT process automation products. One of the features of the platform is the ability to create applications. The applications are written primarily with JavaScript and some version of a SQL database. Of note is that digital STRA is currently implemented using ServiceNow (Daniel Surdu). In addition to the ability to create custom applications, the platform also comes with a broad range of low- and no-code solutions in the form of packages that can be assembled to produce automated workflows.
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