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On this page:

  1. What is User Experience, anyway?

  2. How does it support the Digital Plan & Code of Practice?

    • opportunitydoes anyone want to help write this section?

  3. How does it fit into the way we work?

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  4. How are we practicing it at the Digital Academy?

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1️⃣
What is User Experience, anyway?

If Service Design supports the operations necessary to deliver a good customer experience, how can we break down what makes a good experience?

Enter: the UX Honeycomb, developed by Peter Morville. Gathering UX resources is tricky — sometimes there is a private sector slant that makes them incomplete, or sometimes downright irresponsible, for public service contexts.

honeycomb w think feel use.webp
staircase of UX.png

DO/ USE

FEEL

THINK

FINDABLE

ACCESSIBLE

USABLE

DESIRABLE

CREDIBLE

USEFUL

VALUABLE

Description

  • Information Architecture

  • Content Strategy

Description

  • Universal Design

  • WCAG Accessibility

Description

  • Usability Heuristics

  • Interaction Design

  • Laws of UX (psychology heuristics)

Description

  • Emotional Design

Description

  • Trust

Description

  • Context

  • Research

Description

  • Solving whole problems, pragmatically

  • Business and User focus

Resources

Resources

  • Simplified WCAG guide @ BCPS

  • Microsoft Inclusive Design Toolkit

Resources

Resources

Resources

Resources

Resources

How to research + test

How to research + test

How to research + test

How to research + test

How to research + test

How to research + test