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On this page:

  1. What is User Experience, anyway?

  2. How does it support the Digital Plan & Code of Practice?

    • does anyone want to help write this section?

  3. How does it fit into the way we work?

    • does anyone want to help write this section?

  4. How are we practicing it at the Digital Academy?

    • does anyone want to help write this section?

1️⃣
What is User Experience, anyway?

If Service Design supports the operations necessary to deliver a good customer experience, how can we break down what makes a good experience?

Enter: the UX Honeycomb, developed by Peter Morville. Why this model? Gathering UX resources can be tricky — sometimes there is a private sector slant that makes the resources incomplete, or sometimes downright irresponsible, for public service contexts. Public sector design needs to consider risk, harm, and accessibility for all vs. profit and competition (this is an oversimplification).

honeycomb w think feel use.webp
staircase of UX.png

THINK

FEEL

DO/ USE

FEEL

USEFUL

VALUABLE

DESIRABLE

CREDIBLE

FINDABLE

ACCESSIBLE

USABLE

DESIRABLE

CREDIBLE

Description

  • Context

    • Description

    • Design is about context

    • Discovery

    • Research

    Description

    • Solving whole problems, pragmatically

    • Business and User focus

    Description

    • Emotional Design

    Description

    • Trust

    Description

    • Information Architecture

    • Content Strategy

    Description

    • Universal Design

    • WCAG Accessibility

    Description

    • Usability Heuristics

    • Interaction Design

    • Laws of UX (psychology heuristics)

    Description

    • Emotional Design

    		Description

    • Trust

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    • Simplified WCAG guide @ BCPS

    • Microsoft Inclusive Design Toolkit

    Resources

    Resources

    Resources

    How to research + test

    How to research + test

    How to research + test

    How to research + test

    How to research + test

    How to research + test

    How to research + test

    How to research + test