Versions Compared

Version Old Version 7 New Version 8
Changes made by

Tess Good

Tess Good

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Panel
panelIconIdatlassian-note
panelIcon:note:
panelIconText:note:
bgColor#DEEBFF

On this page:

  1. What is User Experience, anyway?

  2. How does it support the Digital Plan & Code of Practice?

    • opportunity

  3. How does it fit into the way we work?

    • opportunity

  4. How are we practicing it at the Digital Academy?

    • opportunity

1️⃣
What is User Experience, anyway?

If Service Design supports the operations necessary to deliver a good customer experience, how can we break down what makes a good experience?

honeycomb w think feel use.webp
staircase of UX.png

DO/ USE

FEEL

THINK

FINDABLE

ACCESSIBLE

USABLE

DESIRABLE

CREDIBLE

USEFUL

VALUABLE

Description

  • Information Architecture

  • Content Strategy

Description

  • Universal Design

  • WCAG Accessibility

Description

  • Usability Heuristics

  • Interaction Design

  • Laws of UX (psychology heuristics)

Description

  • Emotional Design

Description

  • Trust

Description

  • Context

  • Research

Description

  • Solving whole problems, pragmatically

  • Business and User focus

Resources

Resources

  • Simplified WCAG guide @ BCPS

  • Microsoft Inclusive Design Toolkit

Resources

Resources

Resources

Resources

Resources

How to research + test

How to research + test

How to research + test

How to research + test

How to research + test

How to research + test