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Service Designer:

Tess Good

Discovery Phase:

February-March 2024

Research Phase:

March-April 2024

The aim of our capacity building, as aligned to our Digital Plan, is not to move from “outsourcing to insourcing” but to strike a better, and more intentional balance across all the ways we can access and build digital capacity. 

That is to say we will always need to hire and procure – but we need to do that differently

Jordan Samis via email to DTC Staff

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DIO Digital Advisory Services (DAS)

Modernization Advisory Services (MAS)

Talent

Marketplace

Assists ministries with investment cases, looks for alignment with digital principles and standards.

Likely to intersect with org design, team formation.

Goal: alignment (e.g. clients get consistent advice), clear governance/ boundaries, healthy collaboration

Risk: could too many “advisory services” teams doing similar work create confusion for clients?

DIO Digital Demo: Feb 22, 2024

Status:

  • Tess has a discovery chat with Andrea Hill (Director of Digital Advisory Services) and Mackenzie Kitchen (Senior Digital Analyst) on May 14th

Assists select priority partners toward rapid delivery.

Likely to intersect with org design, team formation.

Goal: alignment (e.g. clients get consistent advice), clear governance/ boundaries (do we help the same audiences, different ones, some overlap?), healthy collaboration and support for the hard work, sense of team-across-teams?

Risk: could too many “advisory services” teams doing similar work create confusion for clients?

MAS Digital Demo: Feb 8, 2024

Status (May 7):

  • Tess has had prelim async touchpoints with David King (Product Owner), and a lovely 1:1 with Gurkamal Sidhu (Scrum Master)

  • Seeds have been planted - in the future let’s collectively sense if there are opportunities to do a more formal discovery around ways we could collaborate, support each other, and align overlappy elements of our services

    • mindful this can introduce other complexities (smile)

  • MAS team: feel free to use the commenting feature here to drop thoughts, ideas, questions!

    • and pls correct my framing above about your work, there has been lots of change & growth!

Clients we support:

  • SDPR - 25 digital talent hires

  • AT Gen & JEDI  - 2  In progress via X Min

  • MOH - 2 Hired talents via X Ministry

  • CITZ - 34 Hired Talents via X ministry

  • NRM ( 5 Ministries)  - 6  - Hired Talents via X ministry

  • SPDR - 4 Hired Talents via X ministry

  • TRAN - 2  Hired Talents via X ministry

  • AEST - 1 Hired Talent via X Ministry

  • PSA - Classification modernization - product development support + hire full team soon? 

  • Job Profile approval to use. 

  • Other IMIT Branches on Org design/Alignment, role development and transformation

  • Applicants through outreach opportunities, such as BCIT Career fairs, clinics etc. 

  • Candidates - Coaching and advice for applications & career development. 

  • Clients looking for a TA initiative - 'Rapid Hire Program'

Clients we can’t support:

  • GBAs who want to use the DT job profiles but do not fit into them

  • Clients that have needs but timing of when we run our comps (driven by capacity and CI) don't align

  • Clients that need more help with Job Description work rather than talent acquisitions. 

  • Clients that would like to do it themselves but would like to understand best practices and/or access resources (i.e. can you share learning with me so I don't repeat mistakes)

  • Who just need some additional support to expedite, but want to run their own.  - We often now provide advice.

  • Clients who don't agree with our Service Agreement policy, i.e. can't commit to process or time commitments. 

  • When we don't have resources to support their requests. i.e. Unable to run another competition .

  • Clients who require IT roles, (Or general)  that fall outside of DT Roles. 

  • With specific requirements for roles, that require a stand alone competition. 

  • Who have larger requests. 

Clients we support:

  • IMBs

  • Ministry Procurement Shops

  • Government Business Areas (direct interaction with Product Owners)

  • Teams looking for digital talent for Agile projects

  • GBA prepared to run a competition within the rules of procurement

  • Key Clients: MOTI, CITZ, SDPR

  • Other folks we've supported in the past: HLTH, FIN, EDUC

Clients we can’t support:

  • Inadequate budget

  • Not prepared to commit time to procurement competition

  • Not a fit for our DM platforms

  • Not building open-source web apps

  • Low-value TWU/SWU opportunities (ROI too low - not worth the effort)

  • Not ready to work in Agile (i.e., no full-time PO).

  • Clients not doing custom dev (more for SWU)

  • SWU/TWU both based on Agile Agreements.  That means that teams have to be working in Agile for contracts to work.

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