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Status
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titleCONTINUOUSLY IMPROVING
Welcome to the Digital Talent and Capacity’s (DTC) Information Hub!

Below we have executive updates, links for everyday tasks, and service information like finance, travel, Human Resources (HR) support, career development and learning, and Software-as-a-Service (SaaS).

Please feel free to share anonymized feedback through Microsoft Forms.

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💡 Team updates

Changes

  • TBA

New

  • SDD → Brad Payne

Promotions

  • Gary Wong → Senior Product Manager

  • Teresa Lee → Service Design Lead

Goings

  • Steve Chapman → SDPR

👥 Organisation & Teams

Branch organization chart

image-20250113-171400.png

Updated: Jan 2025. Org charts are updated every Quarter.

Digital Talent Development

Description

Team Members: Justine Houchin (Team Lead), Kim Zinke, Kimberley Dunn, Rosa Montgomery, Dana Hudson, Jamie Billingham

Eromose Ohiosimuan (Scrum Master from Digital Head Office)

Digital Leadership Programs

Description

Team Members: Derek (Team Lead), Mackenzie Kitchen, Maia Du Toit

Digital Talent Services

Description

Team Members: Hugo Croft-Levesque, Hilary Watson, Tasha Jose, Gary Wong, Teresa Lee, Shivangani Murti

Digital Marketplace

Description

Team Members: Hugo Croft-Levesque (Lead), Jason Taylor, Inderdeep Singh, Ian Fonberg

Digital Talent Product

Description

Team Members: Gary Wong (Lead), Alex Struk, Sid McLaughlin, Kaegan Mandryk, George D’Cruz

Tsitsi Chigumba (Scrum Master from Digital Head Office)

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About Our Branch

Digital Talent and Capacity is one of 4 branches of the Digital Office. It helps the BC Public Services (BCPS) build and grow teams with the skill and ability to deliver digital, human-centred products and services for the peoples of BC. Learn more about our branch’s OKRs and how we align to divisional OKRs.

About Our Division

The Digital Office is focused on creating a modern, digital government that’s trusted to respond to change and meet public expectations for excellent service delivery. 

Divisional Pulse Checks

The Digital Office (DO) sends Pulse checks to staff every quarter to better understand how staff are in doing with:

  • Work and life balance

  • Creating space for autonomy

  • Delivering product and service value

  • Building respectful teams

Based on the scores and feedback, the Digital Head Office creates strategies to facilitate a better workplace.

Pulse Check Results

Explore the DO's Current Pulse Check Tracker


  • View file
    nameDTC Q2 Fiscal Year 2024-2025.pptx

Previous Divisional Pulse Check Results

Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI)

READI stands for Reconciliation, Equity, Accessibility, Diversity, and Inclusion, and it also includes the objectives of anti-racism under ‘Equity’. Derived from our ministry’s Workforce Plan and Corporate Plan, READI Foundations create an equity, diversity, and inclusion action plan for CITZ.

Anti-Racism Data Act (AARDA)


The Anti-Racism Data Act became law on June 2, 2022. It allows us to safely collect and use information to address systemic racism which helps to identify gaps in our programs, and deliver stronger public services for everyone in B.C. Read its Annual Releases here.

Pay Transparency Act

The Pay Transparency Act became law on May 11, 2023 and one of it’s requirements is an annual report that sets out the pay gap among genders in our province, describes trends and reports of non-compliance with the Act.

Digital Code of Practice (DCOP)

The Digital Code of Practice (DCOP) contains 10 principles that provide practical guidance on using technology and digital services to transform government operations and deliver improved services to people in B.C.

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💻 Software-as-a-Service (SaaS) and service support

OCIO MyService Centre

Learn more about what requests The My Service Centre provides Core IT Services to government employees upon requests made through Authorized Users, or Admin. Services include:

  • IDIR Accounts & Access

  • Workstations & Devices

  • Data Networks

  • Hosting

  • Phones

  • Security

Learn about what requests you can self-serve on vs. what you need an Authorized User (i.e. admin) Admin to perform.

Go →

AskMyHR for employees

Employees can send a an online service request in via the AskMyHR portal for issues related to retirement, maternity/parental leave, or other life events.

Supervisors can send a service request on through AskMyHR Service for advice or on behalf of staff who cannot send one themselves.
Go →
If you are unsure which category to select, review the service category information.  

If you are looking for general information, visit MyHR website for HR resources for Employees and Support for People Leaders.

Compass

Overseen by PSA, with information relevant to all employees, like employee discounts, workplace health.

Go →

CITZ IMB Desk & SaaS tools

The CITZ IMB Help Desk is our IT support team. Get help with CITZ-administered Software as a Service (SaaS) tools such as Jira, Sharepoint, Miro, Figma and more.

Go →

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(blue star) Miro Guidelines

  • Welcome to Miro Guide - Miro

  • Licenses are limited, and teams are still advised to consider alternative whiteboards tools already procured and available based upon their needs.

  • Requests for Miro licenses will be evaluated on terms of use, suitability and business need; with preference given to those in facilitator roles requiring the advanced online whiteboard collaboration functionality Miro offers.

  • Request a Miro License for an individual or team by contacting your Admin.

Go →

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💰 Finance

📃 Resources & Guidelines

Submission Guidelines

Want to know how to submit travel requests?

Financial Coding for DTC

  • Client#: 112

  • Responsibility Center: 32116*

  • Service Line: 34805

  • Project: 3200000**

  • Paylist: 112-0074*

  • TCA: 152875

* Unique to DTC
** DELP has a different project number for each of its course intakes ( i.e. 3200412 for EY PO#C24CIO45185)

Submitting an Invoice

  • Please send all invoices to our shared mailbox: exlab.invoicing@gov.bc.ca – this will ensure your Admin can get to it asap.

  • Please ensure to QR the invoice with the following wording in your email - invoices cannot be processed without this.

I approve as QR the attached [INV#], $_______ for services rendered in [MMM] 2024.

More info

To know more about Procurement, Fiscal Year End, Information Bulletins, and Who to Contact in Finance, visit Finance Tips & Tools

✈️ Travel

Visit Finance Tips & Tools on the Citizens' Services (CITZ) Hub for updated information and specific resources on:

Forms, Policy and Guidelines

Explore Forms & Manuals and Ministry Financial Policy and Procedures on the CITZ Hub across a range of Finance-related topics.

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✈️ Travel

📃 Resources & Guidelines

How to Submit Travel Requests

  1. View file
    name

Travel Cheat Sheet and Guidelines for the Digital Office.docx
  1. Review Travel Cheat Sheet and Guidelines for the Digital Office (21KB).docx

  2. Create an e-Approval request for Travel Authorization. If you need support with this, contact your admin.

  3. Ask Admin to book your travel once the e-Approval has come through.

  4. Know that all other costs like accommodation, vehicle and mileage costs, taxi or ride app charges, must be paid for by the employee as required.

Travel Policy & Guidelines

Learn about Travel in our Core Policy.

  • Find your/employee or contractor travel group numbers

  • Understand travel per diems and claimable expenses

CPPM Policy Chapter 10: Travel →

For contractors

Contractors must not

Travel for Contractors

Contractors cannot use Oracle iExpenses. Reimbursement for meals and incidentals must be invoiced and not exceed the Group II per diem rates. Refer to section 10.4.1, this chapter, for the definition of Group II.

  • Procedure Requirements - C.10

  • Contractors belong to Travel Group 2 with special

    View file
    name

    021_Appendix_1_-_Group_2_Rates_-_Travel_Expenses_for_Contractors (1).pdf

    Allowable Travel Expenses for Contractors (115 KB).pdf

    Travel for Special Purposes

    Check out resources for:

    📝 Forms and apps

    Downloadable travel forms

    image-20250113-173657.png Travel Authorization (473 KB)

    image-20250113-173657.png Travel and Other Expenses for Group 1 Employees (162 KB) Apr 8, 2024 

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    image-20250113-173657.png Travel and Other Expenses for Group 2 Employees (155 KB) Apr 8, 2024 

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    image-20241211-234748.png Travel Expense Claim for Non-BC Government Employees (41.4 KB) Oct 6, 2021 

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    Oracle iExpenses

    Oracle iExpenses is a web-based system for processing expense reports. Employees submit corporate travel or training expenses here for reimbursements from Corporate Accounting Services (CAS).

    If you have never used iExpenses before, check in with your Admin and fill out an Oracle Access Request form.

    CITZ Forms and Manuals

    For travel and non-travel related forms.

    Go →CFS

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    🧑‍🏫 Human Resources (HR) support

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    🔄 Guides for supervisors

    Onboarding
    Please let your Admin know when a new employee requires Onboarding.

    Offboarding
    Please ensure that you give your admin notice for any lateral transfers between branches, ministries, any position Transfer Outs or employees exiting government.

    📝 Forms and apps

    Time and Leave Workcentre

    Time and Leave (TLAM) is a PeopleSoft tool in Employee Self Service and Manager Self Service for entering and approving an employee’s timesheet, hours worked, and leave. Entries made and approved in Time and Leave automatically flow through to Payroll for processing after the end of each pay period. For Support on how to use TLAM, see here.

    Go →

    Employee Self Service

    Personal leave balances can be viewed within the ESS portal.

    Go →

    Telework Agreements

    For more info on process, please contact your Admin for instructions.

    For more options to

    🧑‍🤝‍🧑 Unions and associations

    British Columbia General Employees' Union (BCGEU)
    4911 Canada Way
    Burnaby BC  V5G 3W3

    BC Excluded Employees' Association (BCEEA)
    303 – 852 Fort St.
    Victoria BC  V8W 1H8 

    More information

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