Notes
Get a list of all the participants (actual end users)
Start working on data points and standardization
In parallel we need to conduct Ethnographic research:
We will run shadowing sessions with individual end users
This will help us understand the actual process they go through and then identify gaps
The User Centered Design (UCD) is part of Change Management
Sequence of actions:
Map stakeholders and actors
Then book ethnographic research (1hr session per person)