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Table of Contents

\uD83D\uDCCB Overview

Deliver a Minimum Viable Product (MVP) of the emergency response software app by March 22, 2024 to assist BC government employees, particularly EMCR TEAMS coordinators, in finding and deploying EMCR TEAMS members' talent during emergencies and disasters. The ask is to also deliver an updated intake form for BC employees to apply to EMCR TEAMS for a seamless user experience.

❓ What is TEAMS?

TEAMS is the staffing system which maintains a resource pool of highly qualified employees from various ministries with appropriate skills to work in emergency operations centers.

When emergencies happen, TEAMS volunteers leave their BC Public Service base positions to work in a TEAMS role, with the benefit of not losing their position or pay. TEAMS members play an important role during the coordination of emergencies and disasters in British Columbia.

There are two TEAMS within government, one for EMCR and one for BCWS. The focus of this product is EMCR TEAMS.

\uD83C\uDFA2 Project strategy roadmap and planning

This strategic roadmap lists the Sprint goals and orders them by priority. This strategic plan details the action items and plans for each sprint. The development of the dashboard feature before user profile management, ensuring a logical flow that emphasizes core functionalities and user interactions. Regular sprint reviews and retrospectives will be essential for adapting to changing requirements and ensuring continuous improvement throughout the development process.

What do the colors mean?

Moved over to next sprint

In-progress/carried over to the next sprint

...

Sprint 1 Goals
Dec 1 - 14, 2023

...

Sprint 2 Goals
Dec 15 - 22, 2023

...

Sprint 3 Goals
Jan 4 - 17, 2024

...

Sprint 4 Goals
Jan 18 - Feb 7, 2024

...

Setup and Onboarding

...

  •  Create data model
  •  Set up Postgres database (local)

Login Portal Backend - group it as one

  •  Set up KeyCloak
  •  Handle authentication/authorization
  •  Implement backend validation for user authentication
  •  Route the FE to the login page
  •  Conduct basic testing for login functionality

DevOps

  •  Get app into OpenShift

...

Mockups/Testing/Documentation

...

DEvOps

  •   Create data model
  •  Set up Postgres database (dev)
  •  Environment setup (dev)
  •  GitHub workflows for PRs
  •  Automated testing suite for FE
  •  Automated testing suite for BE
  •  Implement backend validation for user authentication
  •  Get into Openshift
  •  Set up TEST env

Dashboard

  •  Finalize iteration of dashboard mock-up (search/filter/table)
  •  Integration between FE and BE

EMCR Intake Form

...

Service Design

  •  Create MVP service blue print

User Profile Screen

  •  Create user profile mock-ups
  •  Finalize requirements/AC for filter section (function, work location)

Continue Build of Dashboard

  •  Create seed data for testing
  •  Complete filters

Build and Test User Profile Screen

  •  Conduct thorough testing of the user details screen features
  •  Implement user profile screen
  •  Display profile section (question)
  •  Test that data from dashboard matches profile data

Scheduler SPIKE

  •  Work on the Spike ticket for scheduler
  •  Design the of the scheduler

EMCR Intake Form

  •  Collaborate with CHEFS on intake form build
  •  Build RestAPI and endpoint tokens to pull in CHEFS EMCR Forms data
  •  Conduct thorough testing of the EMCR intake form mock up with coordinators

Service Design

  •  Create MVP service blue print
  •  Test MVP service blue print with EMCR coordinators
  •  Gather and summarize existing EMCR TEAMS communications (i.e. email templates) to identify improvements to processes

Conduct Testing

  •  Conduct comprehensive testing, including unit tests, integration tests, and system tests
  •  Address any discovered bugs or issues promptly

...

PO/Project Tasks

...

PO/Project Tasks

  •  Vanity URL Katie Menke (moved to POST MVP)
  •  PIA/STRA Dea De Jarisco (submitted)
  •  Product name
  •  Comms plan with PSA and EMCR (POST MVP)

...

Sprint 5 Goals
Feb 8 - Feb 21, 2024

...

Sprint 6 Goals
Feb 22 - March 6, 2024

...

Sprint 7 Goals
March 7 - March 20, 2024

...

MVP Release

March 22, 2024

...

Dashboard

  •  Update availability on dashboard based on scheduler SPIKE
  •  Complete filters
  •  Add “new” member UI

User Profile:

  •  UI Edit “new” member

Scheduler:

  •  UI FE and BE of scheduler

EMCR Intake Form

  •  Testing with TEAMS applicants

Service Design

  •  Research and analysis of EMCR intake form

Testing

  •  Conduct comprehensive testing, including unit tests, integration tests, and system tests
  •  Address any discovered bugs or issues promptly

...

Dashboard

  •  Import real data to database
  •  Access to dashboard data
  •  Wipe seed data from database
  •  Add “new” member DEV

Log in:

  •  Edit access only for two EMCR IDIRs (confirm IDIRs with Caitlyn)

User Profile:

  •  Edit “new” member

Scheduler:

  •  Build FE and BE of scheduler

EMCR Intake Form

  •  RestAPI and token
  •  Final build of EMCR Intake Form

Testing

  •  Conduct comprehensive testing, including unit tests, integration tests, and system tests
  •  Address any discovered bugs or issues promptly

...

User Profile:

  •  Update fields based on final EMCR Intake Form
  •  Wrap up features of User Profile

Code freeze March 12:

  •  Wrap up existing feature work by EOD March 12
  •  Bug fixes
  •  Small UI tweaks

Service Design

  •  Research and analysis of single intake form approach (BCWS and EMCR) to inform future state document
  •  Draft single intake form (content and design)
  •  Process mapping workshop with SHR, logistics, TEAMS coordinators and training.

EMCR Intranet:

  •  Update job descriptions
  •  Provide update instructions on EMCR TEAMS program

EMCR Onboarding:

  •  Update User Manual based on process mapping workshop
  •  Onboard EMCR to user manual and application

...

Celebrate release!

  •  Deliver a virtual meeting with EMCR and the team to introduce the MVP link and celebrate!

Service Design:

  •  Document post-MVP feature ideas based on research

Documentation:

  •  Clean up Figma, Confluence, MS Teams, documentation and JIRA
Table of Contents

\uD83D\uDCCB Overview

In May 31, 2024, we will deliver a minimum viable product (MVP) to assist BCWS & EMCR TEAMS Coordinators attract new members to join the program to build our talent capacity for emergency response. The key features to be implemented as follows:

  1. Consolidated two intake forms into one to create a single entry for the program.

  2. BCWS & EMCR to be able to review and approve pending applications on the dashboard.

  3. A shared scheduler for members that selected to join both programs.

This solution will enable BCWS & EMCR TEAMS Coordinators to process potential new members and improve the experience of public servants who want to join the program by streamlining the application process. The scheduler will also help with BCWS knowing when a member is being deployed in EMCR, making it easier for Coordinators to decide who to deploy.

In March 22, 2024, we delivered a Minimum Viable Product (MVP) of the emergency response software app (Talent Cloud) to EMCR TEAMS Coordinators, in finding and deploying EMCR TEAMS members' talent during emergencies and disasters. We have also delivered an updated intake form for BC employees to apply to EMCR TEAMS for a seamless user experience. This endeavor took us 13 weeks to deliver.

❓ What is TEAMS?

TEAMS is the staffing system which maintains a resource pool of highly qualified employees from various ministries with appropriate skills to work in emergency operations centers.

When emergencies happen, TEAMS volunteers leave their BC Public Service base positions to work in a TEAMS role, with the benefit of not losing their position or pay. TEAMS members play an important role during the coordination of emergencies and disasters in British Columbia.

There are two TEAMS within government, one for EMCR and one for BCWS. The focus of this product is EMCR TEAMS.

\uD83C\uDFA2 Project strategy roadmap and planning

This strategic roadmap lists the Sprint goals and orders them by priority. This strategic plan details the action items and plans for each sprint. The development of the dashboard feature before user profile management, ensuring a logical flow that emphasizes core functionalities and user interactions. Regular sprint reviews and retrospectives will be essential for adapting to changing requirements and ensuring continuous improvement throughout the development process.

What do the colors mean?

Moved over to next sprint

In-progress/carried over to the next sprint

Sprint 1 Goals
Dec 1 - 14, 2023

Sprint 2 Goals
Dec 15 - 22, 2023

Sprint 3 Goals
Jan 4 - 17, 2024

Sprint 4 Goals
Jan 18 - Feb 7, 2024

1

Setup and Onboarding

Login Portal Backend - group it as one

  •  Set up KeyCloak
  •  Handle authentication/authorization
  •  Implement backend validation for user authentication
  •  Route the FE to the login page
  •  Conduct basic testing for login functionality

DevOps

  •  Get app into OpenShift

Mockups/Testing/Documentation

DEvOps

  •   Create data model
  •  Set up Postgres database (dev)
  •  Environment setup (dev)
  •  GitHub workflows for PRs
  •  Automated testing suite for FE
  •  Automated testing suite for BE
  •  Implement backend validation for user authentication
  •  Get into Openshift
  •  Set up TEST env

Dashboard

  •  Finalize iteration of dashboard mock-up (search/filter/table)
  •  Integration between FE and BE

EMCR Intake Form

Service Design

  •  Create MVP service blue print

User Profile Screen

  •  Create user profile mock-ups
  •  Finalize requirements/AC for filter section (function, work location)

Continue Build of Dashboard

  •  Create seed data for testing
  •  Complete filters

Build and Test User Profile Screen

  •  Conduct thorough testing of the user details screen features
  •  Implement user profile screen
  •  Display profile section (question)
  •  Test that data from dashboard matches profile data

Scheduler SPIKE

  •  Work on the Spike ticket for scheduler
  •  Design the of the scheduler

EMCR Intake Form

  •  Collaborate with CHEFS on intake form build
  •  Build RestAPI and endpoint tokens to pull in CHEFS EMCR Forms data
  •  Conduct thorough testing of the EMCR intake form mock up with coordinators

Service Design

  •  Create MVP service blue print
  •  Test MVP service blue print with EMCR coordinators
  •  Gather and summarize existing EMCR TEAMS communications (i.e. email templates) to identify improvements to processes

Conduct Testing

  •  Conduct comprehensive testing, including unit tests, integration tests, and system tests
  •  Address any discovered bugs or issues promptly

2

PO/Project Tasks

  •  Vanity URL Katie Menke (waiting on product name decision)
  •  PIA/STRA Dea De Jarisco
  •  Product name
  •  Comms plan with PSA and EMCR

PO/Project Tasks

  •  Vanity URL Katie Menke (moved to POST MVP)
  •  PIA/STRA Dea De Jarisco (submitted)
  •  Product name
  •  Comms plan with PSA and EMCR (POST MVP)

Sprint 5 Goals
Feb 8 - Feb 21, 2024

Sprint 6 Goals
Feb 22 - March 6, 2024

Sprint 7 Goals
March 7 - March 20, 2024

MVP Release

March 22, 2024

1

Dashboard

  •  Update availability on dashboard based on scheduler SPIKE
  •  Complete filters
  •  Add “new” member UI

User Profile:

  •  UI Edit “new” member

Scheduler:

  •  UI FE and BE of scheduler

EMCR Intake Form

  •  Testing with TEAMS applicants

Service Design

  •  Research and analysis of EMCR intake form

Testing

  •  Conduct comprehensive testing, including unit tests, integration tests, and system tests
  •  Address any discovered bugs or issues promptly

Dashboard

  •  Import real data to database
  •  Access to dashboard data
  •  Wipe seed data from database
  •  Add “new” member DEV

Log in:

  •  Edit access only for two EMCR IDIRs (confirm IDIRs with Caitlyn)

User Profile:

  •  Edit “new” member

Scheduler:

  •  Build FE and BE of scheduler

EMCR Intake Form

  •  RestAPI and token
  •  Final build of EMCR Intake Form

Testing

  •  Conduct comprehensive testing, including unit tests, integration tests, and system tests
  •  Address any discovered bugs or issues promptly

User Profile:

  •  Update fields based on final EMCR Intake Form
  •  Wrap up features of User Profile

Code freeze March 12:

  •  Wrap up existing feature work by EOD March 12
  •  Bug fixes
  •  Small UI tweaks

Service Design

  •  Research and analysis of single intake form approach (BCWS and EMCR) to inform future state document
  •  Draft single intake form (content and design)
  •  Process mapping workshop with SHR, logistics, TEAMS coordinators and training.

EMCR Intranet:

  •  Update job descriptions
  •  Provide update instructions on EMCR TEAMS program

EMCR Onboarding:

  •  Update User Manual based on process mapping workshop
  •  Onboard EMCR to user manual and application

Celebrate release!

  •  Deliver a virtual meeting with EMCR and the team to introduce the MVP link and celebrate!

Service Design:

  •  Document post-MVP feature ideas based on research

Documentation:

  •  Clean up Figma, Confluence, MS Teams, documentation and JIRA
2

PO/Project Tasks

  •  Product name (done but can’t implement until after Post MVP)
  •  Comms plan with PSA and EMCR (Post MVP)

PO/Project Tasks

  •  Communicate upcoming release and training to EMCR coordinators
  •  Identify training champions
  •  Confirm post MVP funding and ownership (pending governance decisions)

PO/Project Tasks

  •  Onboard coordinators to new EMCR dashboard and intake form
  •  Prep for March 22 demo celebration with EMCR and Scrum Team
  •  Prep for final MVP demo on March 20 🥳
  •  Communicate MVP and post MVP to leadership

Sprint 9 Goals
Apr 4 - Apr 18, 2024

Sprint 10 Goals
Apr 19 - May 2, 2024

Sprint 11 Goals
May 3 - May 16, 2024

Sprint 12 Goals

May 17 - May 30, 2024 (May 31st MVP Release)

1

Dashboard

  •  Initial look for BCWS Dashboard for approving new applicants

Applicant Approval

  •  EMCR - Complete pending applicant review feature

Integrated Intake Form

  •  Create the first draft of the integrated intake form

Service Design

  •  Research and analysis of the first draft of the integrated intake form with Emily (BCWS) & Caitlyn (EMCR).

Testing

  •  Set testing process and release process and cycles

Data Fields

  •  Gather & finalize data fields needed for BCWS to approve new applicants
  •  Verify fields of approving applicants against BCWS' rules for approval
  •  Data freeze - most fields are confirmed so that we can start making changes to our schema (April 24)

Dashboard

  •  Research the BCWS Dashboard for applicant approval
  •  Conduct usability testing of BCWS Dashboard with BCWS TEAMS Coordinators
  •  Finalize the design the BCWS Dashboard for applicant approval by May 1st Chevonne Li
  •  Decision on BCWS Data Migration - Current Members & Recommitted by May 1st (In scope for May 31st MVP)
  •  Decision on accessing CHIPS data in partnership w. PSA by May 1st (to resume work in June - POST MVP delivery)

Member Profile

  •  Design the BCWS member profile
  •  Conduct usability testing of BCWS TEAMS' members profile
  •  Finalize the design of the BCWS Member profile by May 1st Chevonne Li

Integrated Intake Form

  •  Create the first draft of the integrated form to test with BCWS Coordinators.
  •  Complete the final design of the integrated form by May 1st Chevonne Li so that, we can finalize it in CHEFS
  •  Create research plan for usability testing of the final integrated form with potential applicants + EMCR & BCWS Members by May 1st Umar Ansari
  •  Create research plan for the usability testing of the final integrated form with BCWS TEAMS Coordinators to be implemented POST-MVP by May 1st Umar Ansari

BCWS API Endpoint

  •  Create test API and send over to BCWS to ensure it’s working

Dashboard

  •  Dev work - front-end & back-end coding Noel.Feliciano Chelsea Brown
  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-538
    BCWS Data Migration - Current Members & Recommitted
    •  Finalize the data in the excel sheet Emily Robertson by May 13th.
    •  Import real data to database
    •  Access to dashboard data
    •  Wipe seed data from database

Member Profile

MVP Integrated Intake Form

  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-494
    Create the final integrated intake form in CHEFS by May 16th Chelsea Brown and Noel.Feliciano

POST-MVP Integrated Intake Form (after May 31st implementation)

  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-469
    Conduct usability testing of the final integrated form (the one we’re going to release for the MVP) with potential applicants + EMCR & BCWS Members scheduled for May 8th to 10th Chevonne Li and Umar Ansari
  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-505
    Complete synthesis of the usability testing with potential applicants + EMCR & BCWS Members by May 12th - 13th Umar Ansari and Chevonne Li. From the learnings in this usability testing, a second draft will be created of the integrated intake form (preferably in CHEFS).
  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-506
    Create the second draft of the integrated intake form by May 13th to be tested with BCWS TEAMS Coordinators, as the “compromise” Chevonne Li (the changes we gather here will be implemented after May 31st).
  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-507
    Conduct usability testing (the “compromise) of the second draft of the integrated form with BCWS TEAMS Coordinators scheduled for May 14th and 15th Umar Ansari Chevonne Li (the changes we gather here will be implemented after May 31st).
  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-540
    Complete synthesis of the usability testing of the second draft of the integrated form with BCWS TEAMS Coordinators by the morning of May 21st Umar Ansari in preparation for meeting w. Dea on the same day.

POST-MVP Service/Program Design work (after May 31st implementation)

  •  
    Jira Legacy
    serverSystem Jira
    serverIdd2911bf3-a8c8-34ad-879e-be57beeeb8f3
    keyTC-542
    to start on the research plan for a broader engagement to inform Service/Program Design Umar Ansari

Dashboard

Member Profile

Testing & Bug Fixes (May 20th - 31st)

POST-MVP Integrated Intake Form (after May 31st implementation)

  •  Complete synthesis of the usability testing of the second draft of the integrated form with BCWS TEAMS Coordinators by the morning of May 21st Umar Ansari
  •  Create a final version of the integrated intake form by May 24th Chevonne Li so that, we can implement it in CHEFS after May 31st.
2

PO/Project Tasks

  •  Product name (done but can’t implement until after Post MVP)
  •  Comms plan with PSA and EMCR (Post MVP)

PO/Project Tasks

  •  Communicate upcoming release and training to EMCR coordinators
  •  Identify training champions
  •  Confirm post MVP funding and ownership (pending governance decisions)

PO/Project Tasks

  •  Onboard coordinators to new EMCR dashboard and intake form
  •  Prep for March 22 demo celebration with EMCR and Scrum Team
  •  Prep for final MVP demo on March 20 🥳
  •  Communicate MVP and post MVP to leadership

...

  •  URL → still waiting

PO/Project Tasks

  •  

Release 1: EMCR MVP - March 2024


Released Notes: Dashboard, Member Profile, & Improved Intake Form

  • EMCR Dashboard

  • EMCR Member Profile + Scheduler Feature

  • EMCR Improved Intake Form

Release 2: BCWS MVP - May 2024

Released Notes: New Applicants Feature, BCWS Dashboard & Member Profile, and Integrated Intake Form

  • EMCR & BCWS Reviewing & Approving New Applicants Feature

  • Dashboard, Member Profile + Scheduler Feature

  • EMCR & BCWS Integrated Intake Form

 Project channels

Channel

Name

Link

Audience

MS TEAMS

ERA

ERA TEAMS Page

Scrum team

\uD83D\uDCDA Resources

  1. Glossary

  2. EMCR Intranet

  3. BCWS Intranet

  4. TEAMS

  5. TEAMS Trainings

  6. Annual Commitment Information

  7. Annual Commitment Form

...