On this page:
What is User Experience, anyway?
How does it support the Digital Plan & Code of Practice?
does anyone want to help write this section?
How does it fit into the way we work?
does anyone want to help write this section?
How are we practicing it at the Digital Academy?
does anyone want to help write this section?
1️⃣
What is User Experience, anyway?
If Service Design supports the operations necessary to deliver a good customer experience, how can we break down what makes a good experience?
Enter: the UX Honeycomb, developed by Peter Morville. Why this model? Gathering UX resources can be tricky — sometimes there is a private sector slant that makes the resources incomplete, or sometimes downright irresponsible, for public service contexts. Public sector design needs to consider risk, harm, and accessibility for all vs. profit and competition (this is an oversimplification).
THINK | FEEL | DO/ USE | FEEL | |||||
|---|---|---|---|---|---|---|---|---|
USEFUL | VALUABLE | DESIRABLE | CREDIBLE | FINDABLE | ACCESSIBLE | USABLE | DESIRABLE | CREDIBLE |
Description
| Description
| Description
| Description
| Description
| Description
| Description
| Description
| Description
|
Resources | Resources | Resources | Resources | Resources | Resources
| Resources | Resources | Resources |
How to research + test | How to research + test | How to research + test | How to research + test | How to research + test | How to research + test | How to research + test | How to research + test | |