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On this page:

  1. What is User Experience, anyway?

  2. How does it support the Digital Plan & Code of Practice?

    • opportunity

  3. How does it fit into the way we work?

    • opportunity

  4. How are we practicing it at the Digital Academy?

    • opportunity

1️⃣
What is User Experience, anyway?

If Service Design supports the operations necessary to deliver a good customer experience, how can we break down what makes a good experience?

honeycomb w think feel use.webp
staircase of UX.png

DO/USE

FEEL

THINK

FINDABLE

ACCESSIBLE

USABLE

DESIRABLE

CREDIBLE

USEFUL

VALUABLE

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