Service Designer: Tess Good
Discovery Phase: February-March 2024
Discovery Session A: Knowns & Unknowns
KNOWNS | UNKNOWNS | |
|---|---|---|
KNOWN | Things we are aware of and understand | Things we are aware of but don't understand (research) |
UNKNOWN | What might people in our ecosystem know, that we don't | Things we are unaware of and don't understand (risk, fear) |