As you read this user manual, we highly recommend having your Supervisor Portal opened alongside it. This will allow you to easily navigate the Portal as you learn.
The Supervisor Portal is designed to help supervisors track their employees who wish to return to CORE for the upcoming year. It enables supervisors to approve or decline their employees’ CORE recommitment requests. This manual will provide step-by-step instructions for supervisors on how to effectively use the portal to manage these tasks.
What is recommitment and why does this matter to me as a supervisor?
In the CORE Team program, recommitment refers to the process by which CORE members renew their membership for the upcoming next year. If a member wishes to recommit to CORE, indicating their desire to return to the program as an active, deployable member for the following year, they must submit their decision and obtain supervisor approval. Supervisor approval is required annually for recommitment.
With the newly implemented CORE recommitment process, supervisors of CORE members will now be directly notified via email when an employee has submitted their decision to return to CORE. Using the new Supervisor Portal, supervisors can directly approve or decline their employees' recommitment requests. This streamlined process eliminates the need for members to manually reach out to supervisors and provide proof of approval, making the process more efficient and straightforward.
🖥️ A Closer Look at the Supervisor Portal
[VIDEO PLACEHOLDER] SCRIPT:
The CORE Supervisor Portal is an essential tool within the CORE Team program, designed to allow supervisors to track and give approval for their employees who wish to recommit to CORE for the upcoming year.
Each year, members who wish to return to CORE must obtain their supervisor's approval to continue as active CORE participants. Therefore, as a supervisor, you play a crucial role in ensuring your employee's smooth return to the CORE program.
This portal is a user-friendly platform for you to give approval for or decline your employees’ CORE recommitment every year. Here are just a few of the portal’s key features:
IDIR authenticated access, enabling you to quickly identify and track all your employees participating in CORE.
A streamlined process that allows you to approve or decline your employees' CORE recommitment in just a matter of seconds.
To learn more about the Supervisor Portal or the CORE Team program, please visit the CORE Team website on the BC Government intranet [read out URL?]
Supervisor Portal home Page
| Supervisors will be directed to the home page (left) after logging into the portal with their IDIR.
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Recommitment Status Definitions
PENDING This means the member has not yet confirmed of their recommitment decision to a CORE program yet. At this time, you cannot provide approval for or decline the member’s recommitment.
REQUESTED This means the member has confirmed their interest in recommitting to a CORE program. At this time, you can provide approval for or decline the member’s recommitment.
DECLINED BY MEMBER This means the member has declined their own recommitment to a CORE program. At this time, you cannot provide approval.
DECLINED This means you have declined the member’s recommitment to a CORE program.
RECOMMITTED This means you have given approval for a member’s recommitment to a CORE program and they will be returning to CORE for the upcoming year.
“Reason for Declining” survey pop-up window
| When a supervisor declines a member’s recommitment request to a CORE program, they must submit their reason through this survey. Both CORE coordinators and the member will be notified of the supervisor’s decision, but only coordinators can see the reason for the decline.
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âś… How to Approve/Decline a Member’s Recommitment
This user manual provides both a video tutorial and step-by-step instructions on how to perform each task.
Portal Access and Login
You can access the supervisor portal in two ways.
Access portal with URL | Access portal through recommitment email notification |
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I want to approve a member’s recommitment to a CORE program.
From the portal Home page, navigate to the member whose recommitment you want to approve in the “Pending Members List”.
In the same table row that the member is in, click open the dropdown field under the “Supervisor Approval” column. Note that you can only take action towards members whose recommitment status is “requested”.
From the dropdown menu, select “Approve”.
Click “Submit”.
The member’s recommitment status will change to “Recommitted” and a submission confirmation message will appear in the banner above the table.
After approving a member’s recommitment, you can no longer change your decision.
I want to decline a member’s recommitment to a CORE program.
[VIDEO PLACEHOLDER] SCRIPT:
As a supervisor, you may need to decline an employee’s CORE recommitment for various reasons. In this video, we’lll show you how to decline a recommitment request in the supervisor portal.
Continuing with Jake’s example, to decline Jake’s recommitment request to BCWS, simply click on the dropdown field in the same row, and select “Decline”. Then click “Next” to be directed to a “Reason for Decline” survey window. You are required to indicate the reason why you are declining a member’s recommitment to CORE.
To provide a reason, click open the dropdown menu and select the reason for declining the member’s recommitment request. If your reason is not listed, select “Other” and provide further details in the comment box below. Then click “Submit Reason” to complete the process.
Jake’s recommitment status will change to “declined”, meaning he will not be a deployable CORE member for the upcoming year. Both Jake and his CORE coordinator will be notified of your decision. While it is expected that you have communicated this reason to your employee beforehand, only CORE coordinators can see the reason you submitted from the portal.
From the portal Home page, navigate to the member whose recommitment you want to approve in the “Pending Members List”.
In the same table row that the member is in, click open the dropdown field under the “Supervisor Approval” column. Note that you can only take action towards members whose recommitment status is “requested”.
From the dropdown menu, select “Decline”.
Click “Next” to go to the “Reason for Declining” survey.
In the survey window, click to open the dropdown menu at the bottom of the survey.
From the dropdown menu, select your reason for declining this member’s recommitment.
If you selected “Other”, you must provide additional comments in the box that appears below.
After all the required fields are completed, click “Submit Reason”.
The member’s recommitment status will change to “Declined” and a submission confirmation message will appear in the banner above the table.
After declining a member’s recommitment, you can still go back and change your decision to “approve” before the recommitment deadline.
I previously declined a member’s recommitment. Now I want to approve them to the CORE program.
If you wish to change your decision from "decline" to "approve" for a member's CORE recommitment, you must do so before the recommitment deadline. After the deadline, you will need to contact the member's CORE coordinator to change your decision.
[VIDEO PLACEHOLDER] SCRIPT:
If you previously declined an employee’s recommitment to CORE, but decide to re-approve them, you can resubmit your approval before the recommitment deadline.
To do this, navigate to the member whose recommitment request you’ve previously declined. Click the “Unlock” button next to the now disabled dropdown field to re-open it.
Open the dropdown menu and select “Approve”, then click “Submit”.
Your employee’s recommitment status will change from “Declined” to “Recommitted”, and they will be notified of this change.
Please note that once re-approved, you cannot withdraw your approval.
On the portal Home page, navigate to the member whose recommitment was previously declined.
In the same row, click “Unlock” to re-open the dropdown field for the member.
Open the dropdown menu and select “Approve”.
Click “Update” to submit approval.
The member’s recommitment status will change to “Recommitted” and a submission confirmation message will appear in the banner above the table.
