Notes

• Get a list of all the participants (actual end users)

• Start working on data points and standardization 

In parallel we need to conduct Ethnographic research:

• We will run shadowing sessions with individual end users

• This will help us understand the actual process they go through and then identify gaps

The User Centered Design (UCD) is part of Change Management

Sequence of actions:

• Map stakeholders and actors

• Then book ethnographic research (1hr session per person)