On this page:
What is User Experience, anyway?
How does it support the Digital Plan & Code of Practice?
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How does it fit into the way we work?
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How are we practicing it at the Digital Academy?
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1️⃣
What is User Experience, anyway?
If Service Design supports the operations necessary to deliver a good customer experience, how can we break down what makes a good experience?
Enter: the UX Honeycomb, developed by Peter Morville. Gathering UX resources is tricky — sometimes there is a private sector slant that makes them incomplete, or sometimes downright irresponsible, for public service contexts.
DO/ USE | FEEL | THINK | ||||
|---|---|---|---|---|---|---|
FINDABLE | ACCESSIBLE | USABLE | DESIRABLE | CREDIBLE | USEFUL | VALUABLE |
Description
| Description
| Description
| Description
| Description
| Description
| Description
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Resources | Resources
| Resources | Resources | Resources | Resources | Resources |
How to research + test | How to research + test | How to research + test | How to research + test | How to research + test | How to research + test | |