Helpful Contacts

1. Branch Admin: Aakanksha John aakanksha.john@gov.bc.ca (contact her to be added to distribution lists) 

2. For facilities, occupation health and safety (JOHS), and onsite first aid, contact our Community Managers, Jenna Clarke jenna.clarke@gov.bc.ca or Hilary Walton hilary.walton@gov.bc.ca  

3. Tech support requests can be entered online or 250-387-7000 (referred to as 7-7000) 

4. HR and TLAM inquiries: Kirsten CloustonKirsten.Clouston@gov.bc.caor MyHR  

5. For more details for when to contact each admin, please see the Exchange Lab Admin Contacts list 

Things to Do as a Newbie

Your first few days will include making sure you are connected to the content and systems that enable you to do your work:

1. Ensure your IDIR is set-up so you have access to teams, Outlook, and all the government portals 

2. Map your LAN drives and confirm you have access with the Branch Administrator

3. Use your government email to set up a Trello account.

4. For MURAL, your respective Branch Admin will assign you a license

5. Check that you can access to Sharepoint 

6. Check that you have access to eapprovals  

7. You will use Time and Pay (TLAM)> Self Service to record your leave such as vacation and sick leave. Please familiarize yourself with the system using the TLAM Quick Guide for employees and TLAM job aids 

We will make sure you know the onboarding items you need to complete in the first few weeks of your job. As a start, check out the resources below:

1. Welcome to the BC Public Service sessions 

2. Mandatory training 

3. Virtual Oath of Employment ceremonies 

4. Orientation Program - Schedule of events for new employees

5. Set up your schedule and your telework agreement 

Information about our Ministry-Division-Branch:

1. Our public webpage including information on the advisory services’ offer of partnerships. 

2. The Citizen Services internal Intranet page  

3. Digital Office Org Chart and the Exchange Lab org planning chart on Mural 

4. The Exchange Lab A3’s explains at a high level what each of our teams are working on. 

5. As an Exchange Lab employee, you have the option to work out of the new Exchange Lab workspace. Find more info on the Exchange Lab Intranet page. 

6. Please check out the First Month and the First 3 months in the new employee resource to inform your onboarding journey and let us know if we have missed anything you need! 

Introduction – Orienting our teams to you! 

We have a practice of posting a short bio and your picture to our Digital Office general channel as a welcome. Have a look at some of the others to get an idea of what you might like to share. We’d like to get this posted in the first day of you joining us. Please share it with Jenna.Clarke@gov.bc.ca – one of our fabulous community managers. 

Useful Links and Information

CITZ Orientation Presentation.pdf

New Performance Development Platform

New Prioritization guide

DO Visuals & Templates

Health and Well-Being

Business Travel & Guidance

Remote Working

Probation Period

Time and Leave Policy

Learning - Digital Academy

Onboarding Forms - All Employees

Digital Talent - Onboarding Guide - Digital Talent (Need to move to DTC Branch)

Communication Channels

Microsoft Teams Related to our Org (managed by Digital Office)

We recommend you spend some time joining these channels and getting a feel for some of the information shared and collaboration opportunities.  

• Digital Office, in the Office of the Chief Information Officer (Open) 

• Exchange Lab  (Closed – Aakanksha can provide access to this) 

• Digital Delivery Network (Open) 

• Senior Leadership Team - SLT (band 3 and up, Office admin) 

• Agile Community of Practice (Very Open) 

• Technology Innovation Forum (Very Open) 

Feel free to Add more Comms channels that’s useful to New team members