FY2024 Q4

DO Q4 OKR Alignment:

• DO Q4 OKR 6: INCREASE UPTAKE BY 20%

1. RECURRING Objective: Sustainably & continuously improve the self-service product experience for CHEFS Form Designers

   1. LOOSE ENDS Strategy: Complete transition of product documentation from current wiki to DevEx BackStage platform.

      1. Q4 Key Result: De-commission CHEFS GitHub Wiki documentation by Feb 29 2024

         1. Loose ends:

            1. Short cut from the App (Help) still goes to the github wiki.

            2. github wiki pages are still there, but need to deleted.

   2. LOOSE ENDS Strategy: Develop a Conversational Form Design/Forms Wizard (aka Forms-GPT) experience

      1. Q4 Key Result: 5 pilot users will create and publish forms using new wizard by March 30 2024

         1. Loose ends:

            1. get 5 users to do the scenario and get feedback

   3. Strategy: Continuous product improvement via Agile rituals, including NEXUS processes and bi-weekly sprint plans & reviews

      1. Q4 Key Result: Develop a pilot-ready MVP of the following enhancements:

         1. COMPLETED POC of Addition of authentication support for digital credential

         2. COMPLETED Enablement of SSO between CHEFS and applications within Standard Keycloak realm

      2. COMPLETED Q4 Key Result: Achieve QoQ form publication growth of 10% (Average Number of Forms Published Monthly over the past year from 60 to 66)

2. RECURRING Objective: Sustainably & continuously improve the form submission product experience for CHEFS Form Submitters

   1. Strategy: Continuous product improvement via Agile rituals, including NEXUS processes and bi-weekly sprint plans & reviews

      1. COMPLETED Q4 Key Result: Achieve QoQ new user growth of 10%

3. DONE ONCE Objective: Sustainably & continuously increase the reliability of CHEFS for all users

   1. Strategy: Implement Automated Test Suite

      1. COMPLETED Q4 Key Result: Automated Testing Implemented for 20% (from x to y) of codebase

   2. Strategy: Reduce frequency and duration of client-impacting CHEFS incidents

      1. COMPLETED Q4 Key Result: Establish baseline of time-to-resolution duration per incident

         1. baseline was 77 days for patching vulnerabilities

   3. Strategy: Enhance CHEFS Development API

      1. COMPLETED Q4 Key Result: Documented plan for improved API security & scalability

   4. Strategy: Enhanced Resilience of Critical CHEFS systems

      1. IN PROGRESS Q4 Key Result: Complete a review of CHEFS DR Strategy & DR Best Practices

         1. Did a proposed archictecture.