CHEFS Objectives & Key Results

These objectives are aligned with the 4 missions set out in the 2023 Digital Plan. Each mission contained calls to action in the areas of connected services, digital trust, reliable and sustainable technology, and a digitally equipped BC Public Service. The following Objectives are designed to be repeated each quarter. Regular feedback and review of the outcomes should inform the improvement of these objectives from quarter to quarter.

Mission 1: Connected Services

The Ministry of Citizens' Services made 5 committments to deliver on the calls to action of mission 1. The work of the CHEFS team is aligned with those committments as described below:

• Partner with ministries to conduct research with people and businesses to identity service gaps and opportunities across government so that we can prioritize the features to address first

• Deliver services that make it easier for people to find the information and services they need. Developed iteratively, the application will be organized around the needs of people and businesses, not the bureaucracy

• Develop web form standards, form publishing tools, guidance and training to help public service employees create web forms and form services that are accessible, inclusive, consistent and available in multiple languages

• Pilot the use of data registers. These are trusted datasets that can be reused across government to improve data quality and reduce duplication across government systems

• Launch new digital tools to support more streamlined, connected and accessible service experiences for people and businesses

Mission 2: Digital trust

The Ministry of Citizens' Services made 5 committments to deliver on the calls to action in mission 2. The work of the CHEFS team is aligned with those committments as described below:

• Integrate with government’s identity and trust platforms to support efforts to make them easier to onboard to and use so that people can safely prove who they are and securely share information when accessing government services

• Bolster cybersecurity by implementing new security controls and tools to help government better prevent, detect and respond to cybersecurity threats

• Train public service employees and people in B.C. on cybersecurity awareness

• Support efforts to modernize the Privacy Impact Assessment process to strengthen the privacy protective culture across government

• Expand the design patterns, components and guidance available to ministries

Mission 3: Reliable and sustainable technology

The Ministry of Citizens' Services made 3 committments to deliver on the calls to action in mission 3. The work of the CHEFS team is aligned with those committments as described below:

• Operate common components for ministries funded under an updated digital funding model to better support the continuous improvement and upkeep of technology

• Operate common components that scale government’s ability to leverage private and public cloud platforms to help ministries develop and host secure, modern and reliable applications

• Expand the tools and guidance available to digital teams from across government to help them build and run modern and reliable digital services

Mission 4: Digitally equipped BC Public Service

The Ministry of Citizens' Services made 4 committments to deliver on the calls to action in mission 3. The work of the CHEFS team is aligned with those committments as described below:

• Expand course offerings for form design through the Digital Academy so employees at all levels can develop the digital literacy and other skills needed to deliver digital programs and services

• Provide common components to the Public Service Agency to scale the Digital Talent and Recruitment program, which helps ministries rapidly hire talented technologists

• Improve access and support for modern cloud-based tools to support performance and productivity in a hybrid environment

• Create a seamless and productive environment to attract, retain and engage talented people from across B.C. through a government-wide Digital Workplace Initiative