A service blueprint of the current-state operations model to help us define and transition into a future model. This diagram visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer/user journey.
Benefits: This blueprint gives an organization a comprehensive understanding of its service and the underlying resources and processes — seen and unseen to the user — that make it possible. Focusing on this larger understanding (alongside more typical usability aspects and individual touchpoint design) provides strategic benefits for team being able to deliver meaningful value to people who use our service.