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titleCONTINUOUSLY IMPROVING

Welcome to the Digital Talent and Capacity’s (DTC) Information Hub!

Below we have executive updates, links for everyday tasks, and service information like Software-as-a-Service (SaaS), finance, travel, Human Resources (HR) support, career development and learning.

Please feel free to share anonymized feedback through Microsoft Forms.

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Although our teams work remotely, we recognize that we live and work across the traditional and unceded lands of many Indigenous nations and communities, most as uninvited guests and settlers.

There has always been a rich diversity of Indigenous peoples, knowledge, cultures, languages, practices across these lands, to which Indigenous nations have been stewards of since time immemorial, and whose presence, care and advocacy continues on today in the face of relentless systemic racism. We respectfully hope to continue to learn more about these Indigenous lands, confront our biases, challenge systemic barriers, and do our best to honor Indigenous peoples, in our branch meetings, personal learnings, and our work together.

We invite you to read our branch’s organization chart to see which Indigenous territories our employees are situated on.

Below we also have executive updates, links for everyday tasks, and service information like Software-as-a-Service (SaaS), finance, travel, Human Resources (HR) support, career development and learning. Thank you for visiting!

Please feel free to share anonymized feedback through Microsoft Forms.

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Chithra, DTCAdministrative Assistant

Jenna, Community Manager, Exchange Lab

Reach out to Chithra for:

  • Calendar requests for Jordan

  • Asset requests & issues

    • laptops  Laptops  

    • phones  Phones  

    • headsetsHeadsets

    • other Other equipment

  • System access 

    • IDIR issues

    • LAN and Teams access 

    • My Service Centre (MySC) requests

    • Time and Leave (TOL) schedule and access requests

  • Onboarding and off-boarding 

  • Telework agreements

  • Distribution list and org chart updates 

Info

If Chithra is Out of Office (OoO), reach out to Aakanksha or the covering admin for urgent matters.

Reach out to Jenna for:

  • 808 Douglas Building access 

  • Lab tours 

  • Lab space bookings

  • Exchange Lab mailbox

  • Other Exchange Lab inquiries

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📅 Branch

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information and important events

Happy 2025 everyone, 

I hope folks had a nice break and/or some quieter work time to over the holiday period. I’m writing with a staffing update and congratulations. Prior to the holiday break Steve Chapman was successful on a two-year TA in an Executive Director role with Social Development and Poverty Reduction. Steve will be working in their information management division as lead for Procurement and Negotiations. It’s a great opportunity to advance procurement and vendor relationship for a vital sector in alignment with our Digital Plan and Digital Code of Practice. 

While losing Steve will be a big loss for DTC and DO, I am always happy to see our team grow and stretch their wings to new challenges and adventures. I am thankful for Steve’s contributions to our leadership team, the team’s he supported, and to DTC at large. He brought the marketplace to another level of customer use, helped advance our strategic planning and branch rigor, and cared for all members of his team along the way.  

 Steve’s last day will be this Friday, January 10th. Please join me in congratulating Steve!

 At our branch meeting next week I’ll follow up on next steps for backfilling the role

🔈 Executive

Updates

updates

Update - Jan 30 2025 

Hi everyone,

In follow-up to the update below, I’m writing with an update regarding the Sr. Director, Digital Talent Resourcing position that was vacated by Steve Chapman.

I’m happy to share that Hugo Croft-Levesque has accepted a 7-month temporary assignment to continue supporting the marketplace team, digital talent recruitment, and the digital talent product (Job Store) team. Hugo was offered this position as he recently competed and was first on the eligibility list for the Band 4 Director, Cloud Services competition.

We’re still looking at options for backfilling the Band 3 Senior Project Manager role for the Digital Marketplace. In the interim, folks who reported to Hugo—Jason, Ian, and Inderdeep—will continue to report to Hugo along with Gary, Tasha, and Hilary.

We have some exciting work ahead to look at the marketplace and talent resourcing function and how best to support our mandate around strengthening connected services. I appreciate having Hugo’s business perspective as we approach this work with our clients, vendors, and public service partners. 

Thank you to Hugo for providing some interim coverage after Steve’s departure, and thank you to everyone for your patience as I know there was some uncertainty about the next steps. 

If you have any questions or concerns, please let me know.

View previous updates →

🕑 Upcoming events

21 Jan

DTC Monthly Branch Meeting

Digital Demo: DTC Info Hub

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29 Jan

OCIO All Staff

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Digital Office In-Person All Staff & Team Week

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💡 Team updates

Changes

  • TBA

New

  • SDD ➡️ Brad Payne

Promotions

  • Hugo Croft-Levesque 🔼 Sr. Director, Digital Talent Resourcing

  • Gary Wong 🔼 Senior Product Manager

  • Teresa Lee 🔼 Service Design Lead

Goings

  • Steve Chapman ➡️ SDPR

👥 Teams

Branch organization chart

View file
nameDTC Org Chart - Dec 2024Jan 2025.pptx

Updated: Jan 2025. Org charts are updated every Quarterevery Quarter. Inform your Admin if changes are needed.

Digital Leadership Programs

The team leads the development and delivery of the Digital Era Leadership Program (DELP), an applied learning journey that helps participating ministry leadership teams improve their digital and data abilities to support the delivery of better services for citizens.

They’re currently working with Ernst & Young to design and deliver DELP.

👥 Derek Masselink (Lead), Mackenzie Kitchen, Maia Du Toit

Digital Marketplace

The team is focused on developing an ecosystem of innovation and collaboration between tech entrepreneurs and B.C.'s public sector.

Currently, they are developing the Digital Marketplace, a platform that connects government with external vendors and contractors.

👥 Hugo Croft-Levesque (Lead), Ian Fonberg, Inderdeep Singh, Jason Taylor

Digital Talent Products

The team develops innovative applications to support the recruitment of digital talent into the BC Public Service.

Currently, they are collaborating with the Public Service Agency (PSA) to modernize and enhance the Job Store.

👥 Gary Wong (Lead), Alex Struk, George D’Cruz, Kaegan Mandryk, Shivangani Murti, Sid McLaughlin, Teresa Lee, Tsitsi Chigumba (Scrum Master from Digital Head Office)

Digital Talent

Services

Recruitment

The team specializes in designing and implementing strategies to attract and recruit top digital talent for the BC Public Service.

Currently, they are supporting Corporate Services for Natural Resource (CSNR) the CITZ Cybersecurity and Digital Trust branch in their efforts to recruit digital talent.

👥 Hilary WatsonWalton, Tasha Jose

Digital Talent

Strategy &

Development

The team develops resources and strategies to grow the digital skills and knowledge of talent across the BC Public Service.

Currently, they are partnering with cybersecurity to pilot the development of connected career and learning paths for digital talent work streams.

👥 Justine Houchin (Lead), Dana Hudson, Jamie Billingham, Kim Zinke, Kimberley Dunn, Rosa Montgomery, Eromose Ohiosimuan (Scrum Master from Digital Head Office), Kimberley Dunn, Rosa Montgomery, Eromose Ohiosimuan (Scrum Master from Digital Head Office)

As Org charts update every quarter, team information will be updated as frequently as possible. If you are aware of any changes not reflected here, please contact your admin.

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📊 Objectives and Key Results (OKR) and Ecosystem data

🥅 Objectives and Key Results (OKR)

About our branch

Digital Talent and Capacity (DTC) is 1of 1 of 4 branches of the Digital Office (DO). It helps the BC Public Services (BCPS) build and grow teams with the skill and ability to deliver digital, human-centred products and services for BC residents. Learn more about our branch’s OKRs and how we align to divisional OKRs.

About our division

The Digital Office (DO) is focused on creating a modern, digital government that’s trusted to respond to change and meet public expectations for excellent service delivery. 

Divisional Pulse checks

The Digital Office (DO) sends Pulse checks to staff every quarter to better understand how staff are in doing with:

  • Work and life balance

  • Creating space for autonomy

  • Delivering product and service value

  • Building respectful teams

Based on the scores and feedback, the Digital Head Office creates strategies to facilitate a better workplace.

Pulse Check results

Explore the Digital Office's current Pulse Check Tracker

  • View file
    nameDownload DTC Q2 Fiscal Year 2024-202525 Quarter 2 Results (2.41 MB).pptx

Previous Divisional Pulse Check results

🌐 Key Reports, Frameworks and Principles

Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI)

READI stands for Reconciliation, Equity, Accessibility, Diversity, and Inclusion. It includes the objectives of anti-racism under ‘Equity’. Taken from our ministry’s Workforce Plan and Corporate Plan, READI Foundations create an equity, diversity, and inclusion action plan for CITZ.

Anti-Racism Data Act (AARDA)

The Anti-Racism Data Act became law on June 2, 2022. It allows us to safely collect and use information to address systemic racism which helps to identify gaps in our programs, and deliver stronger public services for everyone in B.C. Read its Annual Releases here.

Pay Transparency Act

The Pay Transparency Act became law on May 11, 2023. One of Read its requirements is an annual report that sets out the pay gap among genders in our province, describes trends and reports of non-compliance with the Act.

Digital Code of Practice (DCOP)

The Digital Code of Practice (DCOP) contains 10 principles that provide practical guidance on using technology and digital services to transform government operations and deliver improved services to BC residents.

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(blue star) Miro

Resources

Miro Workspaces

Relevant pages

License requests

  • Licenses are limited, and teams are advised to consider other whiteboards tools already procured and available based upon their needs.

  • Requests for Miro licenses will be evaluated on terms of use, suitability and business need; with preference given to those in facilitator roles requiring the advanced online whiteboard collaboration functionality Miro offers.

  • Request a Miro license for an individual or team by contacting your admin.

image-20250206-193518.pngImage Added MS Office

DO comms templates

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💰 Finance

Financial Coding for DTC

  • Client Number: 112

  • Responsibility Center*: 32116

  • Service Line: 34805

  • Project^: 3200000

  • Pay list*: 112-0074

  • TCA: 152875

* Unique to DTC
^ DELP has a different project number for each of its course intakes (i.e. 3200412 for EY PO# C24CIO45185)

Submitting an Invoice For Processing

  • Please send all invoices and invoice questions to our shared mailbox: exlab.invoicing@gov.bc.ca – this will make sure your admin can get to it asap.

  • Please ensure to “quality receive” the invoice with the following wording in your email - invoices cannot be processed without this:

I approve as QR the attached [INV#], $_______ for services rendered in [MMM] 2024.

Business Expense Approvals (BEA)

  • A Business Expense Approval (BEA) is needed when the expense is more than $30. Check the policy on Business Meeting and Protocol Event Expenses for more.

  • This includes all expenses related to business meetings, or team trainings, such as room rental audio/visual equipment, food/beverage), items purchased etc.

  • View file
    nameDownload the Business Expense Approval Form (314 KB).pdf

  • Create an e-Approval request for BEA. If you need support with this, contact your admin.

Forms, policy and guidelines

Explore Forms & Manuals and Ministry Financial Policy and Procedures on the CITZ Hub across a range of Finance-related topics.

Visit Finance Tips & Tools on the Citizens' Services (CITZ) Hub for updated information and specific resources on:

...

✈️ Travel

📃 Resources & guidelines

How to submit travel requests

  1. View file
    nameReview Travel Cheat Sheet and Guidelines for the Digital Office (21KB).docx

  2. Create an e-Approval request for Travel Authorization. If you need support with this, contact your admin.

  3. Ask admin to book your travel once the e-Approval has come through.

  4. Know that all other costs like accommodation, vehicle and mileage costs, taxi or ride app charges, must be paid for by the employee as needed.

Travel policy & guidelines

Learn about travel in our core policy.

Travel for contractors

Contractors cannot use Oracle iExpenses. Reimbursement for meals and incidentals must be invoiced and not exceed per diem rates.

Contractors in Travel Group 2 with special

View file
nameAllowable Travel Expenses for Contractors (115 KB).pdf

Travel for special purposes

Check out resources for:

  • Business Meeting and Protocol Event Expenses

    • Employee Relocation

    Oracle iExpenses is a web-based system for processing expense reports. Employees submit corporate travel or training expenses for reimbursements from Corporate Accounting Services (CAS).

    If you have never used iExpenses before, check in with your admin and fill out an Oracle Access Request form.

    📝 Forms and apps

    Downloadable travel forms

    image-20250113-173657.pngImage Removed Travel Authorization (473 KB)

    image-20250113-173657.pngImage Removed Travel and Other Expenses for Group 1 Employees (162 KB) Apr 8, 2024 

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    image-20250113-173657.pngImage Removed Travel and Other Expenses for Group 2 Employees (155 KB) Apr 8, 2024 

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    image-20241211-234748.pngImage Removed Travel Expense Claim for Non-BC Government Employees (41.4 KB) Oct 6, 2021 

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    For more travel and non-travel related forms, visit Forms on the CITZ Hub.

    📝 Forms and apps

    Downloadable travel forms

    image-20250113-173657.pngImage Added Travel Authorization (473 KB)

    image-20250113-173657.pngImage Added Travel and Other Expenses for Group 1 Employees (162 KB) Apr 8, 2024 

    Status
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    titleupdated

    image-20250113-173657.pngImage Added Travel and Other Expenses for Group 2 Employees (155 KB) Apr 8, 2024 

    Status
    colourGreen
    titleupdated

    image-20241211-234748.pngImage Added Travel Expense Claim for Non-BC Government Employees (41.4 KB) Oct 6, 2021 

    Status
    colourGreen
    titleupdated

    For more travel and non-travel related forms, visit Forms on the CITZ Hub.

    Oracle iExpenses is a web-based system for processing expense reports. Employees submit corporate travel or training expenses for reimbursements from Corporate Accounting Services (CAS).

    If you have never used iExpenses before, check in with your admin and fill out an Oracle Access Request form.

    📃 Resources & guidelines

    How to submit travel requests

    1. View file
      nameReview Travel Cheat Sheet and Guidelines for the Digital Office (21KB).docx

    2. Create an e-Approval request for Travel Authorization. If you need support with this, contact your admin.

    3. Ask admin to book your travel once the e-Approval has come through.

    4. Know that all other costs like accommodation, vehicle and mileage costs, taxi or ride app charges, must be paid for by the employee as needed.

    Travel policy & guidelines

    Learn about travel in our core policy.

    Travel for contractors

    Contractors cannot use Oracle iExpenses. Reimbursement for meals and incidentals must be invoiced and not exceed per diem rates.

    Contractors in Travel Group 2 with special

    View file
    nameAllowable Travel Expenses for Contractors (115 KB).pdf

    Travel for special purposes

    Check out resources for:

    ...

    🧑‍🏫 Human Resources (HR) support

    🔄 Guides for supervisors

    Onboarding

    Please let your admin know when a new employee requires onboarding, transferring in, or is new to government.

    Off-boarding

    Please make sure you give your admin notice for any lateral transfers between branches, ministries, any position transferring out or employees exiting government.

    Behavioural Competencies for People Leaders

    Read more

    If you are looking for general information, visit MyHR website for HR resources for Employees and Support for People Leaders.

    📝 Forms and apps

    PeopleSoft / My Time and Pay is the main platform where employees go to:

    Telework agreements

    For more info on process, please contact your Admin for instructions.

    Read more

  • Unions and professional employee associations

    • Collective agreements

    🧑‍🤝‍🧑 Unions and associations

    British Columbia General Employees' Union (BCGEU)

    4911 Canada Way
    Burnaby BC  V5G 3W3

    BC Excluded Employees' Association (BCEEA)

    303 – 852 Fort St.
    Victoria BC  V8W 1H8 

    🧑‍🤝‍🧑 Unions and associations

    British Columbia General Employees' Union (BCGEU)

    4911 Canada Way
    Burnaby BC  V5G 3W3

    BC Excluded Employees' Association (BCEEA)

    303 – 852 Fort St.
    Victoria BC  V8W 1H8 

    Read more

    🔄 Guides for supervisors

    Onboarding

    Please let your admin know when a new employee requires onboarding, transferring in, or is new to government.

    Offboarding

    Please make sure you give your admin notice for any lateral transfers between branches, ministries, any position transferring out or employees exiting government.

    Behavioural Competencies for People Leaders

    Read more

    If you are looking for general information, visit MyHR website for HR resources for Employees and Support for People Leaders.

    📝 Forms and apps

    PeopleSoft / My Time and Pay is the main platform where employees go to:

    Telework agreements

    For more info on process, please contact your Admin for instructions.

    📃 Resources & guidelines

    Important resources for employees

    Leave & time-off

    Learn about the different types of different types of leave offered by the BC Public Service, and how to apply for and manage a leave.

    Health & safety

    Learn how to create and maintain a safe and healthy work environment and explore resources to support your overall health and well-being.

    Pay & benefits

    Find information about salary and wages, employee benefits, how to change your personal information and more.

    ...

    🫶 Volunteering

    Corporate Social Responsibility with the BCPS

    Find several local, domestic, and international opportunities and organizations that give back to communities, employees and the environment.

    Communities of practice and employee resource groups on Compass

    The Communities of Practice (CoP) bring together direct government and broader public service staff interested in specific topics, like data.

    The Employee Resource Groups (ERG) serve as safer spaces for marginalized staff interested in connecting.

    📃 Resources & Guidelines

    Performance Development Platform

    Performance Development helps employees achieve their goals, demonstrate corporate values, and pursue career and personal development.

    Behavioural Competencies in the BCPS

    Describes the behaviours, attributes, traits and motives that you demonstrate when doing a job - they enable you to do your job well.

    We also measure competencies on Indigenous Relations and Strategic Leadership.

    Additional Supports provided by the BCPS

    Check out the CoPs and ERGs you are a part of, for tailored mentorship opportunities as well.

    There are interpretive guides for behavioural interviewsavailable on Compass that help you understand how to score the highest marks when answering competency questions.

    There are separate interview guides for Indigenous Relations Behavioural Competencies.

    ...