AskMyHR

Supervisors often submit Ask MyHR Service Requests on behalf of their employees who are not able to resolve the issue themselves.

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AskMyHR for employees

Employees may submit an AskMyHR service request for issues related to retirement, maternity/parental leave, or other life events.

View Service Categories →

OCIO MyService Centre

Learn more about what requests you can self-serve on vs. what you need an Authorized User (i.e. admin) to perform.

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CITZ IMB Desk & SaaS tools

Get help with CITZ-administered Software as a Service (SaaS) tools such as Jira, Sharepoint, Miro, Figma and more.

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Reach out to Chithra for:

• Calendar requests for Jordan

• Asset requests & issues

  • Laptops  

  • Phones  

  • Headsets

  • Other equipment

• System access 

  • IDIR issues

  • LAN and Teams access 

  • My Service Centre (MySC) requests

  • Time and Leave (TOL) schedule and access requests

• Onboarding and off-boarding 

• Telework agreements

• Distribution list and org chart updates 

Reach out to Jenna for:

• 808 Douglas Building access 

• Lab tours 

• Lab space bookings

• Exchange Lab mailbox

• Other Exchange Lab inquiries

30 Jan 2025

Update - Jan 30 2025 

Hi everyone,

In follow-up to the update below, I’m writing with an update regarding the Sr. Director, Digital Talent Resourcing position that was vacated by Steve Chapman.

I’m happy to share that Hugo Croft-Levesque has accepted a 7-month temporary assignment to continue supporting the marketplace team, digital talent recruitment, and the digital talent product (Job Store) team. Hugo was offered this position as he recently competed and was first on the eligibility list for the Band 4 Director, Cloud Services competition.

We’re still looking at options for backfilling the Band 3 Senior Project Manager role for the Digital Marketplace. In the interim, folks who reported to Hugo—Jason, Ian, and Inderdeep—will continue to report to Hugo along with Gary, Tasha, and Hilary.

We have some exciting work ahead to look at the marketplace and talent resourcing function and how best to support our mandate around strengthening connected services. I appreciate having Hugo’s business perspective as we approach this work with our clients, vendors, and public service partners. 

Thank you to Hugo for providing some interim coverage after Steve’s departure, and thank you to everyone for your patience as I know there was some uncertainty about the next steps. 

If you have any questions or concerns, please let me know.

View previous updates →

13 Feb 2025

Digital Demo: DTC Info Hub

• Image Added Join

20 Feb 2025

OCIO All Staff

• Image Added Join

25 Feb 2025 to 28 Feb 2025

Digital Office In-Person All Staff & Team Week

• Image Added TBD

Links

• Meeting Calendar

• Meeting Notes & Agenda

Changes

• TBA

New

• SDD ➡️ Brad Payne

Promotions

• Hugo Croft-Levesque 🔼 Sr. Director, Digital Talent Resourcing

• Gary Wong 🔼 Senior Product Manager

• Teresa Lee 🔼 Service Design Lead

Goings

• Steve Chapman ➡️ SDPR

Branch organization chart

Updated: Jan 2025. Org charts are updated every Quarter. Inform your Admin if changes are needed.

Digital Leadership Programs

The team leads the development and delivery of the Digital Era Leadership Program (DELP), an applied learning journey that helps participating ministry leadership teams improve their digital and data abilities to support the delivery of better services for citizens.

They’re currently working with Ernst & Young to design and deliver DELP.

👥 Derek Masselink (Lead), Mackenzie Kitchen, Maia Du Toit

Digital Marketplace

The team is focused on developing an ecosystem of innovation and collaboration between tech entrepreneurs and B.C.'s public sector.

Currently, they are developing the Digital Marketplace, a platform that connects government with external vendors and contractors.

👥 Hugo Croft-Levesque (Lead), Ian Fonberg, Inderdeep Singh, Jason Taylor

Digital Talent Products

The team develops innovative applications to support the recruitment of digital talent into the BC Public Service.

Currently, they are collaborating with the Public Service Agency (PSA) to modernize and enhance the Job Store.

👥 Gary Wong (Lead), Alex Struk, George D’Cruz, Kaegan Mandryk, Shivangani Murti, Sid McLaughlin, Teresa Lee, Tsitsi Chigumba (Scrum Master from Digital Head Office)

Digital Talent Recruitment

The team specializes in designing and implementing strategies to attract and recruit top digital talent for the BC Public Service.

Currently, they are supporting the CITZ Cybersecurity and Digital Trust branch in their efforts to recruit digital talent.

👥 Hilary Walton, Tasha Jose

Digital Talent Development

The team develops resources and strategies to grow the digital skills and knowledge of talent across the BC Public Service.

Currently, they are partnering with cybersecurity to pilot the development of connected career and learning paths for digital talent work streams.

👥 Justine Houchin (Lead), Dana Hudson, Jamie Billingham, Kim Zinke, Kimberley Dunn, Rosa Montgomery, Eromose Ohiosimuan (Scrum Master from Digital Head Office)

As Org charts update every quarter, team information will be updated as frequently as possible. If you are aware of any changes not reflected here, please contact your admin.

About our branch

Digital Talent and Capacity (DTC) is 1 of 4 branches of the Digital Office (DO). It helps the BC Public Services (BCPS) build and grow teams with the skill and ability to deliver digital, human-centred products and services for BC residents. Learn more about our branch’s OKRs and how we align to divisional OKRs.

About our division

The Digital Office (DO) is focused on creating a modern, digital government that’s trusted to respond to change and meet public expectations for excellent service delivery. 

• Image Added DO North Star and Roadmap

• Image Added DO OKRs Fiscal Year 2024-25

• Image Added DO 2024 Impact Report

• Image Added DO Better Jira Board

Divisional Pulse checks

The Digital Office (DO) sends Pulse checks to staff every quarter to better understand how staff are in doing with:

• Work and life balance

• Creating space for autonomy

• Delivering product and service value

• Building respectful teams

Based on the scores and feedback, the Digital Head Office creates strategies to facilitate a better workplace.

Pulse Check results

Explore the Digital Office's current Pulse Check Tracker

• View file
  name Download DTC Fiscal Year 2024-25 Quarter 2 Results (2.41 MB).pptx

Previous Divisional Pulse Check results

• Image Added Download Fiscal Year 2024/25 Quarter 1 Results (PDF, 792 KB)

• Image Added Download Fiscal Year 2023/24 Quarter 4 Results (PDF, 1.99 MB)

• Image Added Download Fiscal Year 2023/24 Quarter 3 Results (PPT, 898 KB)

Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI)

READI stands for Reconciliation, Equity, Accessibility, Diversity, and Inclusion. It includes the objectives of anti-racism under ‘Equity’. Taken from our ministry’s Workforce Plan and Corporate Plan, READI Foundations create an equity, diversity, and inclusion action plan for CITZ.

Anti-Racism Data Act (AARDA)

The Anti-Racism Data Act became law on June 2, 2022. It allows us to safely collect and use information to address systemic racism which helps to identify gaps in our programs, and deliver stronger public services for everyone in B.C. Read its Annual Releases here.

Pay Transparency Act

The Pay Transparency Act became law on May 11, 2023. Read its annual report that sets out the pay gap among genders in our province, describes trends and reports of non-compliance with the Act.

Digital Code of Practice (DCOP)

The Digital Code of Practice (DCOP) contains 10 principles that provide practical guidance on using technology and digital services to transform government operations and deliver improved services to BC residents.

OCIO My Service Centre provides core IT Services, usually via Authorized Users or Admin, that include:

• IDIR Accounts & Access

• Workstations & Devices

• Data Networks

• Hosting

• Phones

• Security

Learn about self-serve requests vs. what you need an admin to perform.

Employees can Ask a Question via the AskMyHR portal for issues related to retirement, maternity/parental leave, or other life events.

Supervisors can also contact the BC Public Service Agency for advice on behalf of staff.

If you are unsure which category to select, review the service category information for Ask MyHR. 

Compass, managed by PSA, has information relevant to all employees, like employee discounts, workplace health and more.

The CITZ IMB Help Desk is our IT support team. Get specialized help with CITZ-administered Software as a Service (SaaS) tools such as Jira, Sharepoint, Miro, Figma and more.

The SharePoint homepage, Your Digital Workplace, shows all the sites you have access to.

Branch & ministry

• Digital Office

• Exchange Lab

Teams

• BC Digital Academy :EXT

• Request to join a Teams Channel by contacting your Admin.

Other

• Digital Government :EXT

• Digital Delivery Network (Open)

Branch & ministry

• BC Gov

• Digital Office

Teams

• Digital Marketplace

• Digital Talent

Other

• BC Design System

• Request a Figma license for an individual or team by contacting your admin.

Resources

• Explore the Miro User Welcome Guide.

Miro Workspaces

• Ministry of Citizens' Services Team

• CITZ DO DTC Team

Relevant pages

• Ministry Mandate Mapping

License requests

• Licenses are limited, and teams are advised to consider other whiteboards tools already procured and available based upon their needs.

• Requests for Miro licenses will be evaluated on terms of use, suitability and business need; with preference given to those in facilitator roles requiring the advanced online whiteboard collaboration functionality Miro offers.

• Request a Miro license for an individual or team by contacting your admin.

DO comms templates

• Image Added Word, Excel and PowerPoint templates

Financial Coding for DTC

• Client Number: 112

• Responsibility Center*: 32116

• Service Line: 34805

• Project^: 3200000

• Pay list*: 112-0074

• TCA: 152875

* Unique to DTC
^ DELP has a different project number for each of its course intakes (i.e. 3200412 for EY PO# C24CIO45185)

Submitting an Invoice For Processing

• Please send all invoices and invoice questions to our shared mailbox: exlab.invoicing@gov.bc.ca – this will make sure your admin can get to it asap.

• Please ensure to “quality receive” the invoice with the following wording in your email - invoices cannot be processed without this:

I approve as QR the attached [INV#], $_______ for services rendered in [MMM] 2024.

Business Expense Approvals (BEA)

• A Business Expense Approval (BEA) is needed when the expense is more than $30. Check the policy on Business Meeting and Protocol Event Expenses for more.

• This includes all expenses related to business meetings, or team trainings, such as room rental audio/visual equipment, food/beverage), items purchased etc.

• View file
  name Download the Business Expense Approval Form (314 KB).pdf

• Create an e-Approval request for BEA. If you need support with this, contact your admin.

Forms, policy and guidelines

Explore Forms & Manuals and Ministry Financial Policy and Procedures on the CITZ Hub across a range of Finance-related topics.

Visit Finance Tips & Tools on the Citizens' Services (CITZ) Hub for updated information and specific resources on:

• Procurement

• Fiscal Year End

• General Finance and,

• Who to contact in FASB

Downloadable travel forms

Image Added Travel Authorization (473 KB)

Image Added Travel and Other Expenses for Group 1 Employees (162 KB) Apr 8, 2024 

Image Added Travel and Other Expenses for Group 2 Employees (155 KB) Apr 8, 2024 

Image Added Travel Expense Claim for Non-BC Government Employees (41.4 KB) Oct 6, 2021 

For more travel and non-travel related forms, visit Forms on the CITZ Hub.

Oracle iExpenses is a web-based system for processing expense reports. Employees submit corporate travel or training expenses for reimbursements from Corporate Accounting Services (CAS).

If you have never used iExpenses before, check in with your admin and fill out an Oracle Access Request form.

How to submit travel requests

1. View file
   name Review Travel Cheat Sheet and Guidelines for the Digital Office (21KB).docx

2. Create an e-Approval request for Travel Authorization. If you need support with this, contact your admin.

3. Ask admin to book your travel once the e-Approval has come through.

4. Know that all other costs like accommodation, vehicle and mileage costs, taxi or ride app charges, must be paid for by the employee as needed.

Travel policy & guidelines

Learn about travel in our core policy.

• Find employee or contractor travel group numbers

• Understand travel per diems and claimable expenses

• Discover hotel options through our Business Travel Accommodation Listing

Travel for contractors

Contractors cannot use Oracle iExpenses. Reimbursement for meals and incidentals must be invoiced and not exceed per diem rates.

Contractors in Travel Group 2 with special

• Review Travel policy for contractors

Travel for special purposes

Check out resources for:

• Business Meeting and Protocol Event Expenses

• Employee Relocation

• Discounted Accommodations for Leisure Travel

• Discounted Accommodations for Medical Travel

British Columbia General Employees' Union (BCGEU)

4911 Canada Way
Burnaby BC  V5G 3W3

• BCGEU website

• Phone: 604-291-9611

• Toll-free: 1-800-663-1674

• Fax: 604-291-6030

• Image Added BCGEU 19th Main Agreement (2MB)

BC Excluded Employees' Association (BCEEA)

303 – 852 Fort St.
Victoria BC  V8W 1H8 

• BCEEA website

• Desk: 250-590-9800

• Mobile: 250-686-3068

• Fax: 250-590-1700

• Email: bceea@bceea.bc.ca

• Terms and conditions for excluded employees

Read more

• Unions and professional employee associations

• Collective agreements

Onboarding

Please let your admin know when a new employee requires onboarding, transferring in, or is new to government.

• Learn about employee onboarding

• Supervisor Onboarding Checklist

• DO New Hire Onboarding Dashboard

• Managing Auxiliary Employees

Offboarding

Please make sure you give your admin notice for any lateral transfers between branches, ministries, any position transferring out or employees exiting government.

• Supervisor Off-boarding Checklist & Guide

Behavioural Competencies for People Leaders

• Competencies for managers, supervisors and staff

• Leadership competencies for executives and directors

• Visit Resources and Guidelines in the Career Growth & Continuous Learning Section below to learn more about Behavioural Competencies.

Read more

If you are looking for general information, visit MyHR website for HR resources for Employees and Support for People Leaders.

PeopleSoft / My Time and Pay is the main platform where employees go to:

• View personal leave balances through Employee Self Service (ESS). Learn more on how to navigate ESS here.

• Viewing or approving employee hours worked and leave taken through Time and Leave (TLAM) Workcentre. For support on how to use TLAM, see here.

Telework agreements

For more info on process, please contact your Admin for instructions.

• Guide to submitting a BC Public Service digital telework agreement

• Telework Agreement Digital Submission

Important resources for employees

• HR Info for all BC Public Service (BCPS) employees

• Ethics and standards of conduct

• Human resources policies

• Auxiliary employee FAQ

Leave & time-off

Learn about the different types of different types of leave offered by the BC Public Service, and how to apply for and manage a leave.

Health & safety

Learn how to create and maintain a safe and healthy work environment and explore resources to support your overall health and well-being.

Pay & benefits

Find information about salary and wages, employee benefits, how to change your personal information and more.

Learning Hubs

• The PSA LearningHUB is a 'one-stop-shop' to find corporate learning opportunities available to all BC Public Service (BCPS) employees.

• Your Digital Workplace is the hub to learn about the Microsoft 365 (M365) tools we use in our work every day, through how-to guides and video tutorials—or sign up for live training!

Recommendations from the PSA LearningHUB:

• Mandatory courses

• Indigenous Learning

Digital Workplace Training highlights:

• Live Tech Tuesdays

• eLearning Modules on Microsoft 365 Apps

Financial aid & application forms

• View file
  name DTC Training and Development Application Form (699 KB).pdf

• Pacific Leaders Scholarship

• Stronger BC Future Skills Grant

CITZ Jobs

A central location for all ministry-restricted competitions, available on the CITZ Hub.

Current BC Government job postings

The centralized location for BC Government open competitions. Positions may be in direct government or the broader public service.

Corporate Social Responsibility with the BCPS

Find several local, domestic, and international opportunities and organizations that give back to communities, employees and the environment.

Communities of practice and employee resource groups on Compass

The Communities of Practice (CoP) bring together direct government and broader public service staff interested in specific topics, like data.

The Employee Resource Groups (ERG) serve as safer spaces for marginalized staff interested in connecting.

Performance Development Platform

Performance Development helps employees achieve their goals, demonstrate corporate values, and pursue career and personal development.

Behavioural Competencies in the BCPS

Describes the behaviours, attributes, traits and motives that you demonstrate when doing a job - they enable you to do your job well.

We also measure competencies on Indigenous Relations and Strategic Leadership.

Additional Supports provided by the BCPS

• Indigenous applicant advisory service

• Coaching services

• Interviews and assessments video tutorials

Check out the CoPs and ERGs you are a part of, for tailored mentorship opportunities as well.

There are interpretive guides for behavioural interviewsavailable on Compass that help you understand how to score the highest marks when answering competency questions.

There are separate interview guides for Indigenous Relations Behavioural Competencies.